Erik Hollnagel writes in the book Resilience Engineering (2009) that companies are resilient if they are: able to adjust their functioning prior to, during,...

I was thinking this morning about all the ways that life is able to go on even in the midst and you might say in spite of the corona pandemic. In a culture o...

One of the ways we contend with uncertainty is by having reserves. These are additional resources that can be made available to address a crisis situation, o...

As COVID-19 continues to spread across the world so do the impacts on personnel as well as operational safety. There are a number of resources available cont...

In a previous webinar I was asked this question with respect to compliance: Question: What would be the one area of an organization to start the focus on tra...

Everything happens in the presence of uncertainty so make sure your process plan is a risk-adjusted plan.

When it comes to systems the goals we choose greatly affect the outcomes that are obtained. This is particularly true when it comes to the goals of feedback ...

The risk and compliance problem: Companies are too reactive. Prescriptive policies, standards and regulations do not adequately protect against loss or ensur...

Dilution can be defined as "the process or action of making something less strong or valuable." Over the years I have experienced this effect at work when i...

Organizations and individuals make promises to meet obligations of all kinds. These might be in the form of duties, commitments, responsibilities, or customs...

Many companies apply linear thinking and steps when attempting to improve their risk and compliance systems. As a result they never reach program effectivene...

LEAN uses the Japanese word KAIZEN (change for the better) to communicate its intent with respect to continuous improvement. KAIZEN is a form of intervention...

For those who have been to Toronto, Canada you will know that one of the places you are likely to visit is the CN Tower. It remains as one of the tallest str...

Are your systems operational and capable to meet all your performance and outcome-based obligations this year? Companies that take ownership of their obligat...

Are your risk and management controls capable to keep you between lines? The purpose of risk and compliance is to keep companies operating between the lines ...

Does your approach to planning adequately address performance and outcome-based obligations?

Does your improvement process properly contend with uncertainty and risk? Continuous improvement in the form of Deming's wheel (plan-do-check-act) has helped...

The causality model chosen to describe a system often leads to specific methods and tools to address uncertainty and risk.  This may create blind spots whe...

In recent years many in the compliance industry have observed a shift in regulation from prescriptive to performance and outcome-based designs. What we are s...

Decision makers today are often faced with making decisions that cross multiple dimensions and where uncertainty and risk are present. One of the biggest d...