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through countless meetings where we talk about being "proactive"—whether it's safety, security, or quality Think about your last major incident—safety, security, or quality related. The failure, the breach, the defect—those were risks that became a reality. Quality engineers use FMEA to map uncertainties in manufacturing processes that create defect opportunities opportunities each creates—whether you're managing operational safety, cyber-security threats, or product quality

When it comes to safety, quality, and regulatory compliance this can create significant risk. Moore is correct in saying that as is the case of quality you cannot inspect compliance in; you have Therefore, it is not simply a choice between whether to inspect or design in quality; you need to do This same question was asked during the early days of quality. We now know the answer: quality adds value, reduces cost, and is something that customers are willing

Many are fond of attributing human qualities to AI which is called anthropomorphism . This is a quality of humans not machines. That's why when it comes to AI systems we need to stop attributing human qualities to them if we hope to stop the lies and get on with the task of improving output quality.

Compliance is about meeting obligations across many domains, including safety, security, sustainability, quality We have called this Compliance 2.0, although each domain has its own name for it: Total Quality Management capabilities to achieve targets and advance outcomes towards better safety, security, sustainability, quality actually gets done Integrate cross-functionally, breaking down silos between compliance, operations, and quality through operational design Advance capabilities that drive better outcomes across safety, security, quality

When we want these qualities in AI systems and the internal controls that use them, we must engineer and prototype development Direct deployment to production systems Hope to retrofit safety, security, quality without proper engineering design, they’re building systems that don’t account for the most important qualities : safety, security, quality, reliability, and trust.

Whether you consider compliance in terms of safety, quality, or professional conduct, these are all closely You can replace the word ethical with "safety" or "quality" or "environmental" which are more concrete part of a value creation system, according to this law, the system will always optimize away from "quality We know that quality must be designed in and we can conclude that this is also applies to all compliance When these obligations incorporate such things as quality, safety, and professional conduct, we are adding

Organizational Values and Commitments: Most concerning are those who publicly champion quality, safety In complex environments, rigid adherence to every protocol may occasionally impede safety, quality, or violation might hide within technical security documentation, or safety shortcuts might be buried in quality more sophisticated approaches: Integrated compliance frameworks detecting patterns across safety, quality consequences for deliberate violations Implementing integrated detection frameworks across safety, quality

Lessons from Quality When quality started to gain traction the focus was on zero defects which created You can't inspect quality into your process! The goal had changed from zero defects, to six-sigma, to delighting customers (the outcome of quality sauce by which quality would be improved. That was and is true for quality and will also be true for safety.

Total Value Chain Analysis You can replace the word ethical with "safety" or "quality" or "environmental system, according to this law, the system (in this case the value chain) will always optimize away from "quality dynamic may help explain the tensions that always exist between production and safety, or production and quality

Waste is the manifestation of risk that has become reality. the fundamental principle underlying both Lean Six Sigma in operations and compliance functions like quality This expansion requires redefining value beyond margin to include quality, safety, security, sustainability Total Value includes financial margin plus quality, safety, security, sustainability, and ethics, plus

If you work in quality or lean, you have been trained to treat variation as the enemy. Under-constrain and quality disappears. Quality, safety, security, sustainability — each is a dimension of that design, a promise about what Get that right, and every downstream judgment — quality, safety, security, sustainability — has a basis

go beyond just re-writing procedures and introduce new behaviours and practices to generate better quality It was common for companies to become certified without seeing any real improvement in the quality of This was not the case for all companies as many did in fact improve their quality processes by adopting Making risk-based thinking part of a quality program is not only a matter of writing a procedure that This failure results from confusing quality output over quality outcomes.