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three categories for KPIs outlined in the report suggest how KPIs might be used given their predictive quality When the problem is a lack of quality KPIs then one might consider establishing a Smarter KPI Program

Customer complaint sentiment before it becomes churn Process deviation patterns before they become quality

their obligations and keeping all their promises associated with safety, security, sustainability, quality interested in establishing an Operational Compliance program for your safety, security, sustainability, quality

processes to identify, implement, evaluate, and maintain all mandatory and voluntary obligations covering: quality

same principle applies to compliance systems, whether they are for safety, security, sustainability, quality

are connected, operational, and are effective at regulating your safety, security, sustainability, quality

These other obligations arise from commitments to sustainability, safety, security, quality, environmental

The company has obligations to resolve issues and maintain service quality. promises made to meet these obligations through specific commitments about response times, solution quality Consider a healthcare administrator who has obligations to ensure patient care quality, regulatory compliance

company must identify and manage threats and opportunities associated with each process within their quality not only individual processes but also how they interact with other processes within and outside the quality

To improve the effectiveness of critical processes that support safety, security, quality, and environmental

development to advance capabilities that advance compliance outcomes (safety, security, sustainability, quality

hinder or opportunities that help to achieve those outcomes, and embed conformance in the same way that quality GRC implemented in this fashion could better address all compliance objectives including: quality, safety