Customer complaint sentiment before it becomes churn Process deviation patterns before they become quality

compliance programs such as: occupational health and safety, process safety management, environmental, quality has not yet taken hold across many regulatory, standards and certification organizations supporting quality as audit findings are too slow to provide feedback, and are too late to prevent risk from becoming a reality Relying only on audits doesn't make sense when it comes to safety, quality or dealing with the environment

three categories for KPIs outlined in the report suggest how KPIs might be used given their predictive quality When the problem is a lack of quality KPIs then one might consider establishing a Smarter KPI Program

Compliance programs tend to be distributed across functional groups such as: quality, process safety, These layers work together to produce the overall outcomes of the quality program. relative to project managers which makes sense given that ultimate accountability for such things as quality

Obligation Designs There are four common ways that obligations are architected to regulate aspects of quality

The company has obligations to resolve issues and maintain service quality. promises made to meet these obligations through specific commitments about response times, solution quality Consider a healthcare administrator who has obligations to ensure patient care quality, regulatory compliance

Every management system standard connected with quality, safety & security, environmental and regulatory artifacts which may include intermediate or final outputs of critical to compliance processes covering: quality identify gaps against the standard that will need to remediated to achieve third-party certification or quality The latter requires a contextual evaluation against a company's targeted outcomes of their quality, safety

same principle applies to compliance systems, whether they are for safety, security, sustainability, quality

their obligations and keeping all their promises associated with safety, security, sustainability, quality interested in establishing an Operational Compliance program for your safety, security, sustainability, quality

are connected, operational, and are effective at regulating your safety, security, sustainability, quality

Environment as an Assumption Based upon principles of quality-first our organization aims to achieve Environment as a Constraint Based upon principles of quality-first our organization aims to achieve customer Environment as an Outcome Based upon principles of quality-first our organization aims to achieve customer Quality-first as an overarching principle is replaced or rather subsumed under an environment-first mandate In the former case, quality-first is more than just making defect free products or services – it is about

Process says how, and process is where quality, safety, and security are made.