When it comes to compliance driven operational processes, continual improvement moves workgroups from best efforts to best outcomes. LEAN Compliance enabled my team to clarify performance based outcomes, identify associated metrics that properly ‘steer the ship’ and that assist in mitigating risk. This new found understanding has resulted in fresh ideas from the team that has translated to greater efficiencies, commitments to effectiveness and an excitement around continual improvement. It is the positive change in customer reactions that tell it all…something that would delight any leader!
Sandra Brunet, BSc., Manager of Environmental Operations, City of Barrie