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The purpose of a quality program is fundamentally to improve the quality of something. and why we need to revisit what quality is and how it can be improved. What is missing is the management of the qualitative aspect of quality and this is where quality programs Quality programs are focused on qualitatively improving an attribute or outcome. not the most important function of a quality program.

Quality assurance (QA) and quality control (QC) are two complementary but distinct concepts that have Traditionally, QC was viewed as the primary means of ensuring quality with QA added to corroborate QC This involves activities such as: Establishing clear quality standards and processes Implementing quality cultural elements that contribute to quality. is woven into every aspect of development along with quality activities themselves.

However, this simplistic approach often fails to capture the nuances of compliance quality and excellence A quality evaluation can be introduced by expanding the traditional binary system into a five-point scale accreditation often includes quality measures. Steps to Move from Binary to Quality Compliance 1. Consider Adopting a Quality-Based Framework: Research and select appropriate quality indicators: Identify

with a retired CEO of a successful semiconductor manufacturer who said to me when I asked him about quality , "if there is care you will find quality." If a company really cares about its customers it will invest in quality. Quality cares about customers. This goes beyond respect as important as that is. One could imagine a culture for each value that a company has: a safety culture, a quality culture, a

#Uncertainty #RiskbasedThinking #Systems #EHSS #Quality #Compliance

artificial intelligence it’s easy to get caught up in a world of machine models, digital twins, and virtual reality It’s important to remember that we don’t live in these worlds; we live in reality. May we have the courage to face and meet the demands of reality rather than escaping to simulated worlds

Lessons from Quality When quality started to gain traction the focus was on zero defects which created You can't inspect quality into your process! The goal had changed from zero defects, to six-sigma, to delighting customers (the outcome of quality sauce by which quality would be improved. That was and is true for quality and will also be true for safety.

Many are fond of attributing human qualities to AI which is called anthropomorphism. This is a quality of humans not machines. That's why when it comes to AI systems we need to stop attributing human qualities to them if we hope to stop the lies and get on with the task of improving output quality.

domains similar to what quality control and assurance functions have done for quality management. The American Society for Quality (ASQ) defines quality control as follows: Quality Control – can be defined as "part of quality management focused on fulfilling quality requirements." Quality control is more the inspection aspect of quality management. Whereas, quality assurance on the other hand relates more to quality outcomes.

When it comes to safety, quality, and regulatory compliance this can create significant risk. Moore is correct in saying that as is the case of quality you cannot inspect compliance in; you have Therefore, it is not simply a choice between whether to inspect or design in quality; you need to do This same question was asked during the early days of quality. We now know the answer: quality adds value, reduces cost, and is something that customers are willing

go beyond just re-writing procedures and introduce new behaviours and practices to generate better quality It was common for companies to become certified without seeing any real improvement in the quality of This was not the case for all companies as many did in fact improve their quality processes by adopting Making risk-based thinking part of a quality program is not only a matter of writing a procedure that This failure results from confusing quality output over quality outcomes.

Many companies will be familiar with the terms Total Quality Management (TQM), or Total Production System They began initially to describe a Japanese-style management for quality improvement. which sets the context for a quality management system (QMS). It extends beyond the quality of products and services to the quality of all issues within an organization Coordination of common business processes between safety, quality, environment.